Linda Nguyen

About Linda Nguyen

My knack for multi-tasking, coupled with strong organizational and planning abilities…

Experience

1. Senior Workflow Coordinator

   Deloitte

   Apr 2018 — Present · McLean, VA, US

   Serve as a primary customer support by assisting or facilitating requests which may include: workspace/meeting space reservations, meeting troubleshooting/prep questions, facility/housekeeping issues, administrative services (e.g. printing, work processing) and other office services/daily in-office support needs Proficiently oversee and administer the ServiceNow ticketing system - Evaluating incoming requests, performing triage for multiple offices within the SE Marketplace, collecting pertinent information, negotiating timelines, and collaborating closely with team members and vendors to facilitate the seamless fulfillment of requests Add value through skills such as critical thinking and anticipating needs with purpose to enhance the overall customer experience Ensure an excellent working knowledge of service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, building and Deloitte protocols and procedures Manage and foster relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience Strategically secure and allocate valuable event/meeting spaces between various Deloitte offices; consistently manage, coordinate, and review long-term reservations to ensure client satisfaction and needs are met Participate in User Acceptance Testing (UAT) by assisting in test cases for internal software and partake in focus groups to help improve Deloitte software such as Magnet, Magnet Concierge, Merge, and EMS (Event Management System) Record and facilitate Training Modules for the release of new and/or updated features for Magnet, Magnet Concierge, Merge, and EMS (Event Management System) Serve as a Subject Matter Expert (SME) and point of contact for Magnet, Magnet Concierge, Merge, and ServiceNow by providing critical information and support

Education

• Northern Virginia Community College

  Business Administration A.S.

Skills

• Microsoft Excel
• Powerpoint
• Evo Technologies
• Recruiting
• Office Management
• Human Resources
• Data Entry
• Administration
• Software Documentation
• Customer Service
• Training
• Sharepoint
• Strategic Planning
• Management
• Team Building
• Office Administration
• Marketing
• Event Planning
• Leadership
• Appointments-Plus
• Account Management
• Quickbooks
• Business Development
• Invoicing
• Administrative Assistance
• Communication
• Microsoft Word
• Outlook
• Administrative Assistants
• Microsoft Office
• Sales