Linda McLin

About Linda McLin

With over five years as a Senior Specialist in the Customer Preservation Department at Progressive Insurance, I specialize in delivering impactful customer-focused solutions through chat-based communication and customer service expertise. My work emphasizes fostering satisfaction and retention within a fast-paced and dynamic environment. Dedicated to maintaining strong customer relationships, I prioritize accuracy, responsive assistance, and personalized support. My mission is to ensure customers receive the services they need while contributing to positive outcomes for the organization as a whole.

Experience

1. Senior Specialist - Customer Preservation Department

   Progressive Insurance

   Aug 2020 — Present

Education

• Pellissippi State Community College

  Triple AAS - Associate of Arts and Sciences Degrees, Computer Science and Information Technology, Web Design, and General Technology

  2011 — 2014

• Pellissippi State Community College

  Associate of Science - AS, Computer Systems Networking and Telecommunications

• University of Tennessee, Knoxville

  Full four year all-expense paid scholarship in Aerospace Engineering GPA 3.7, • Full four year all-expense paid scholarship in Aerospace Engineering. GPA 3.7

  1983 — 1984

• University of North Carolina Wilmington

  Bachelor's degree, Business/Corporate Communications

• Pellissippi State Community College

  Associate of Arts and Sciences - AAS, Web Page, Digital/Multimedia and Information Resources Design

• University of North Carolina at Charlotte

  Business Management/Communications, Continued upon relocation to Topsail Island at UNC Wilmington.

  1984 — 1991

• University of North Carolina Wilmington

  Business Management/Communications - 3.5 years completed, Promotion from employer required extensive travel and required degree completion to be place hold..

  1991 — 2003

• Pellissippi State Community College

  Associate of Arts and Sciences - AAS, Information Technology