Linda Harris

About Linda Harris

Results-driven professional with over twenty plus years of experience in Human Resources, Content Maintenance, Instructional Design, Training & Development, Logistics, Hospitality and Tourism. Process improvement champion with a history of implementing new processes and procedures to strengthen and enhance operational efficiency, safety policies, company, and regulatory compliance. A problem solver adept at creating loyal and lasting professional relationships with colleagues, business partners and clients by being a team player, open minded, honest, an operating with integrity. Recognized as a strong coach and trainer who is able to develop individuals in both a direct and indirect reporting relationship.

Experience

1. Content Maintenance Specialist Instructional Design

   UPS

   Oct 2021 — Present · Atlanta, GA, US

   Create and manage LMS e-learning courses and training materials following the ADDIE model for content development. • Course creations include language translations, updating course properties, creating and/or editing course content, utilizing Articulate Storyline. • Design e-learning courses that are learner-focused, interactive, inspiring, and engaging. • Develop course content and training materials that meet stakeholders, and their learners needs. • Provide instructional and graphic designs and edits, as well as track course assignments. • Work with stakeholders and SMEs to ensure content is accurate, unambiguous, compliant and consistent with edited brand and design standards. • Develop and create detailed project plans to meet planned hours and deadlines while tracking project milestones and deliverables. • Traffic content through review and approval processes with internal teams, stakeholders and business partners. • Test, monitor and measure success of design and usability to maximize course adoption. • Manage content updates and compliance standards within the Learning Management System. • Create compliance and ad-hoc reports. • Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience. • Transform older or in-person training courses and content into e-learning courses. • Publish HTML SCORM contents using Articulate Storyline. • Troubleshoot incidents reported by end-users until identified and fixed.

Education

• Atlanta Metropolitan State College (Official)

  Associate of Science (AS)

• Saint Leo University

  Bachelor of Arts (BA)