Linda Chiappetta

Sr. Customer Success Operations & Programs Manager | GTM Enablement, Process Design, Executive Analytics | SaaS CS Ops Leader

Role: Independent Business Owner at Icandy
Location: Palatine, IL, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Linda Chiappetta

I specialize in improving organizational efficiency and enabling scalable processes for the Global Customer Success team. Our efforts have successfully launched tools like Monday.com and Chorus.ai, standardized workflows, and optimized operational frameworks through the creation of the Global Customer Success Playbook. These initiatives have empowered teams and enhanced service delivery. My work is anchored in a mission to drive innovation through collaboration and continuous improvement. By designing enablement courses presented at global forums and refining documentation like business review presentations, I contribute to fostering knowledge sharing and operational excellence. As a dedicated professional, I aim to align processes with business goals to deliver measurable impact and elevate customer success outcomes.

Experience

Independent Business Owner
Icandy
Jan 2001 — Present · Palatine, IL, US
Owner and artisan chocolatier specializing in handcrafted confections for special events. Create and innovate fine chocolates using high-quality ingredients and traditional techniques.• Designed and produced a variety of handmade chocolates and confections, enhancing customer satisfaction and increasing repeat business• Developed unique and custom creations tailored to client preferences, leading to increased client engagement and positive feedback• Managed all business operations, including production, customer service, and event planning, resulting in streamlined processes and improved overall efficiencyPlease visit and like my Icandy page on

Education

St. Norbert College
BBA, Business Administration

Skills

Strategic Planning
B2b
Contract Negotiation
Selling
Sales
Solution Selling
Management
Team Building
Direct Sales
Sales Process
Sales Operations
Customer Retention
Customer Service
Sales Management
Customer Satisfaction
New Business Development
Forecasting
Cold Calling
Sales Presentations
Leadership
Crm
Business Development
Salesforce.com
Account Management
Strategy
Negotiation
Team Leadership

Contact information

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Current company

REACH! Asian & Asian Diaspora Retention & Recruitment Center

20 employees · Founded 1994 · Berkeley, California, United States

REACH! is the Asian/Pacific Islander Recruitment and Retention Center at the University of California, Berkeley. In 1994, REACH! began with a handful of committed folks, as a program under the Asian Student Union (ASU) at UC Berkeley to target “Asian Pacific American, high school students, especially those who are underrepresented, low-income, and non-college tracked”. Its goals were two-fold: 1) promoting higher education as an attainable goal and 2) empowering students through “building ethnic pride and programs that foster community activism and support APA youth culture”. As REACH! grew organizationally, the vision and purpose of REACH! grew with it. While the mission remained, “the service and empowerment of recent immigrant and urban Asian Pacific Americans living in at-risk life situations,” we added on that “Our goal is to promote higher education as a means to empower ourselves and improve the economic and social conditions facing our communities.” We saw that REACH! had a unique role on campus and in the API community at large, because REACH! was not just going to increase the numbers of underrepresented Asians at Berkeley but REACH! would be a training ground for future educators, activists, and leaders who would address society’s injustices through their life’s work. Thus, we created programs to raise political awareness, build coalitions, develop youth leaders, and build leadership in ourselves. Each year, programs have been refined and recreated by (insanely) dedicated and intelligent coordinators, who look for a better way to do things. However, our single most important legacy is the steady stream of community leaders we have and will produce. REACH! Mission Statement: "Committed to the service, empowerment, and mobilization of immigrant, refugee, and underserved Asian/Pacific Islanders by promoting higher education to empower ourselves and challenge the economic and social inequalities facing our communities" Educate, Empower, Change.

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About Linda Chiappetta

Experience

Independent Business Owner

Education

St. Norbert College

Skills

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