Listen Linda Beltran
QA Eng/ Support Development Specialist at Dialpad
- Role
- Quality Lead at Dialpad
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Listen Linda Beltran
Customer Experience Leader | Quality Operations | Coaching-Driven | Zendesk QA ChampionI specialize in transforming support teams through actionable quality programs, clear processes, and people-first leadership. At Dialpad, I’ve led the transition to Zendesk QA, developed coaching workflows, and created team resources that drive performance and morale. I thrive on building bridges between tools and talent — helping agents grow while keeping the customer voice front and center.
Experience
Quality Lead
Oct 2024 — Present · San Ramon, CA, US
Education
San José State University
Business
1997 — 1999
Skills
- Customer Service
- Training
- Product Management
- Email Marketing
- Agile Methodologies
- Management
- User Interface Design
- Data Entry
- Start-Ups
- Marketing
- Programming
- Blogging
- Research
- Project Management
- Business Development
- Content Management
- Microsoft Excel
- Networking
- User Experience
- Microsoft Office
- Sales
- Leadership
- Mobile Devices
- Ios
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