Linda Zimmer

About Linda Zimmer

IT professional with twenty years of experience in Program and Project Management, Process development, OEM collaboration, IT Network Security, Product Planning and Product Assurance. Recognized leadership in managing complex project requirements, developing innovative programs and processes. Experienced in forging new relationships across organizations. Selected for a month long assignment in China as part of IBM’s competitive Corporate Service Corp Leadership Program.

Experience

1. Global Service Planner

   IBM

   Jul 2011 — Present

   Plan and implement Global Service Delivery for AI and Cloud Offerings to ensure clients consistently receive a superior level of client satisfaction for Support.Represent and advocate a client focused service and support position as a voting member of the Product Development Team.Review and approve products through all design checkpoints from Concept to End of Life.Communicate and advise on product status, issues, mitigation plans and recommendations to Executive Management.Responsible for Service Planning, implementation and management of Pre-GA programs, typically managing 10 programs annually in addition to other Service Planning responsibilities.

Education

• The University of Texas at Austin

  Computer Science

• State University of New York College at Buffalo

  Bachelor of Science

• Southern Methodist University

  Telecommunications Management

Skills

• Testing
• Vendor Management
• Process Management
• Business Intelligence
• Unix
• Operations Management
• Systems Analysis
• Business Process Improvement
• Management
• Team Management
• Leadership
• Ibm Aix
• Project Management
• Quality Assurance
• Salesforce.com
• Virtualization
• IT Service Management
• Cloud Computing
• Aix
• IT Strategy
• Service Delivery
• C++
• Technical Support
• Business Analysis
• Crm
• Security
• Integration
• Program Management
• Process Improvement