Linda Varner

WORK HISTORY

ABOUT LINDA VARNER

Manage large teams across multiple departments to develop and drive quality processes including implementing automation to reducing FTE and building efficiencies. • Spearhead projects to work on outsourcing remedies for operations teams, dramatically increasing productivity and efficiency as well as project completion on-time and within budget. • Create reporting mechanism to analyze and monitor client portfolio performance, continually identifying and executing improvements to ensure sustainable growth; utilize market/competitive insights and ongoing opportunity research. • Managed the onboarding of 3 top ten US Banks, each with multiple portfolio streams.• Partnered with new and existing clients to increase market share and penetrate new markets creating 30% increase in monthly placement volume. • Maintain and collaborate extensively with key vendors and internal departments to improve accuracy and efficiency while delivering projects on time, ensuring compliance and clients’ satisfaction.• Implemented a refined reporting process to create profitable efficiencies with a focus on execution. • Managed multimillion dollar portfolio audits through preparation, audit participation and audit remediation across multiple departments. • Established and managed an improved audit process to increase client satisfaction which included 180 on site and 600 remote audits. • Implemented and drove process standardization to prevent audit findings and improve key performance metrics for clients, including some of the top 10 banks.• Created a team overseeing a drastic 75% reduction in errors for key clients over the course of 1 year, strengthening client relationships and retention. • Sought out and partnered with key departments to enhance process monitoring and reporting for regulatory requirements, compliance and inventory progression resulting in increasing profitability as well as a 45% increase in production month over month. • Reduced balance reconciliation errors by 50% in two months. • Developed team members for advancement through training, strategic partnerships and feedback.• Collaborate extensively with legal, information technology, business development/sales, operations, and executive management to deliver projects on time, ensuring compliance and client’s satisfaction.• Drove process standardization and continuous improvement of a critical department resulting in 400% performance improvement in 3 months. • Built and maintained over 30 detailed compliance documents across all departments.