Linda Mireille Umulisa

Relationship Manager @Banque Centrale Populaire - BCP

Washington, DC, US

Responsible for the quality, growth and profitability of bank’s relationships with clients by ensuring that services are delivered in alignment with client’s objectives and strategies• Serve as primary point of contact for office, responding to all inquiries, calls, emails, and other correspondence • Implemented new client relations strategy, resulting in 93% client retention• Identify new partnership opportunities in addition to nurturing ongoing relationships with key accounts, client stakeholders and executive sponsors • Consult with clients to evaluate financial needs and conduct financial analyses to determine opportunities to recommend best loan, credit and investment options • Manage client accounts, prepare credit and financial data and update client information in CRM database• Maintain current knowledge of bank policies and procedures, government regulations, confidentiality and compliance requirements to identify, assess, report and mitigate risk • Partner with Managing Director for budget reporting, assisting in the reporting and monitoring bank’s budget• Provide administrative support; copy, file, and fax confidential files and documents• Manage Managing Director’s calendar and schedule all meetings, appointments, events, travel arrangements, etc.• Oversee inventory tracking of office supplies and maintain office filing system

Study Away Semester Program D.C

International Relations and Affairs

Michigan State University

Bachelor's degree