Linda Tong
Account Manager @Grand Rapids Chair Company
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WORK HISTORY
Account Manager @Grand Rapids Chair Company
Act as the key interface between the customer and all relevant divisions.* Point person on critical requests or issues that escalate.* Gathers and provides all account order information for order entry.* Track account metrics, prepares forecasts and schedules to make sure that products and projects are accurate, ready, and on time for delivery.* Develop a trusted advisor relationship with key accounts and customer stakeholders.* Coordinates with the sales and operational team to ensure customer needs are addressed* Completes strategic customer account plans that meet company standards.* Proactively assesses, clarifies, and validates customer needs on an ongoing basis.* Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.* Maintains high customer satisfaction ratings that meet company standards.* Possesses and continues to develop expert product knowledge in order to guide the customer towards the optimum solution.* Responsible for the effective on-boarding of new clients.* Identify, evaluate and implement new tools and solutions to ensure continuous improvements and increase customer satisfaction.* Troubleshoots and uses structured problem solving approach to meet customer demands.* Order entry for Purchase orders and RMAs replacements orders on internal sales system* Lead communication on shipment plan with internal/external clients* Engineering part codes for OEM product orders and entering the orders into internal sales system * Develop a trusted advisor relationship with key OEM & Chain accounts and customer stakeholders with daily communication.* Tracked and updated inventory samples and their third party shipments.
EDUCATION
Creston High School
Diploma, General Studies
Grand Valley State University
Bachelor’s Degree, Communications and Mass Media
ABOUT LINDA TONG
Proficient in customer service for over 15 years and have 8 years of administrative clerk experience. I\'m skilled in Microsoft Word, Excel, PowerPoint, Outlook, sales software, and have a knowledge of website building (HTML/CSS). I\'m fluent on all types of social media platforms and have skills to create visual templates/images.
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