Linda Shaji

WORK HISTORY

EDUCATION

ABOUT LINDA SHAJI

Over the past 10 years, I’ve had the privilege to work across multiple industries including e-learning, artificial intelligence and health, social housing, sustainable agriculture and most recently in mechanical engineering. As a Project Lead my goal is always to keep the perfect balance between my employer’s goals and client priority and to make sure that customer experience remains top notch. I am energized by the ideas of project management and stakeholder management, technology and gamification Key Professional Achievements: • Awarded Best Debut for, initiating the documentation process in Gamification for Zobble Solutions. • Reduced customer complaints by 50% by creating new process • Increased the efficiency of a chatbot with 4700 new queries. • Resurrected the database of a malfunctioning pan India chatbot to extend its lifespan. • Helped sanction home loans for over 2500 families, majorly first time home buyers • Trained over 40 frontline staff, field workers, management trainees and verification officers. To summarize, I have expertise in the following skills: Scrum Framework | Project Management | Stakeholder Management | Process Optimization Looking for new challenges to leverage these past experience and skills.