Linda Robles
Leader in End-User/Consumer Care & Technical Support, Retail, Southwire Company, Carrollton, GA.
- Role
- Technical Product Support Specialist at Southwire Company
- Location
- Carrollton, GA, US
- LinkedIn followers
- 500 followers
About Linda Robles
Experienced compliance-driven Customer Support/Success Executive with 20+ years of demonstrated history of working in the electrical manufacturing industry. Proven ability in dispatching high-volume effective communication efficiently with strengths in SAP, Salesforce, data reporting, coordination, relationship management, and product experience, and creator of SOPs.
Experience
Technical Product Support Specialist
Jan 2018 — Present · Carrollton, GA, US
Core Competencies and Achievements Customer Experience Management | Handle and resolve over 1,500 monthly support cases via RingCentral and Bazaarvoice, ensuring swift and effective issue resolution across digital platforms.Content Strategy & Communication Optimization | Decreased product returns by redesigning instructional content and producing video tutorials tailored for Southwire’s user base.Product Lifecycle Consulting | Enhance revenue retention by identifying lifecycle bottlenecks and advising on optimization strategies for solar and low-voltage products and timers.Cross-Functional Relationship Management | Strengthen collaboration among distributors, manufacturing partners, sales, and marketing, ensuring a seamless information flow and sustain partnerships.Data-Driven Product Development Support | Analyze customer communication data to spot recurring product issues and proactively guide product development teams with solutions rooted in real-time feedback.SOP Development | Authored and updated Standard Operating Procedures to ensure consistency in customer service and operational workflows.Centralized Communication Hub | Act as a primary POC for key departmental communications, streamlining email, telecommunication, and messaging coordination between PMs, AMs, and end-users.Complaint Resolution & CRM Expertise | Manage and resolve complex casework via Salesforce, maintaining high standards for response time and customer satisfaction.National and International Communication Strategy | Sustain focused, effective communications across US/Canada, upholding service standards and procedural integrity.Training & Onboarding | Lead product knowledge training sessions for new hires and current staff—covering technical devices such as timers, photo-sensitive switches, cords, and surge protectors.Customer Relationship Management | Foster strong internal/external partnerships by consistently delivering knowledgeable, reliable, and empathetic support.
Education
Beddingfield High School
High School Diploma, Business Administration and Management, General
1986 — 1990
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