Linda Pierre
Epic Help Desk Support @ Tegria | Customer Support Expert | Technical Support, EMR Troubleshooting | Linux Enthusiast
- Role
- Epic Help Desk Support at Tegria
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Linda Pierre
I am a Technical Support Specialist with 4+ years of experience resolving hardware…
Experience
Epic Help Desk Support
Jun 2024 — Present
Resolved 50–70 weekly tickets/calls, closing 80% of cases within 24 hours.• Troubleshot hung VMware sessions, Multi-Factor Authentication registration, first-time access, lockedaccounts, application installation, Epic software errors, and remote access.• Served as a customer-facing liaison between users and internal teams for high-priority issues,ensuring timely escalation and providing case updates until resolution.• Assisted users with password resets and step-by-step troubleshooting, achieving 90%+ first-contactresolution.• Ensured resolution on past tickets, document in ServiceNow; escalate 5–10% of cases to senior supportstaff.
Education
YellowTail Tech
Linux For Jobs
University of Central Florida
Bachelor's degree, Non-Profit Management with a Minor In Information Technology
Skills
- Grants
- Time Management
- Event Planning
- Teamwork
- Nonprofits
- Volunteer Management
- Student Development
- Grit
- Higher Education
- People-Oriented
- Community Outreach
- Research
- Public Speaking
- Data Entry
- Fundraising
- Leadership
- Microsoft Office
- Work Ethic
- Critical Thinking
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