Linda Pence

Role: Director Client Services at Scio Health Analytics
Location: Lexington, KY, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Director Client Services
Scio Health Analytics
Apr 2008 — Present
Using healthcare analytics to improve clinical outcomes, operational performance and business results.

Education

Eastern Kentucky University
Paralegal

Skills

Process Improvement
Team Building
Management
Healthcare Management
Healthcare Information Technology (Hit)
Business Intelligence
Healthcare Information Technology
Customer Relationship Management (Crm)
Healthcare
Call Centers
Business Development
Call Center
Quality Assurance
Bpo
Business Process Improvement
Crm
Program Management
Leadership
U.s. Health Insurance Portability and Accountability Act (Hipaa)
Vendor Management
Account Management
Change Management
Insurance
Analysis
Hipaa
Medicaid
Sharepoint
Training
New Business Development
Visio
Software Development Life Cycle (Sdlc)
Requirements Analysis
Cross-Functional Team Leadership
Business Process Outsourcing (Bpo)
Data Analysis
Strategic Planning
Sales
Customer Service
Project Management
Software Documentation

Contact information

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Work email
•••••@exlservice.com
Personal email
•••••@•••••.com
Direct dial
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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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Experience

Director Client Services

Education

Eastern Kentucky University

Skills

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