Linda Nzeusseu
SAP Service Delivery Manager @Safran
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WORK HISTORY
SAP Service Delivery Manager @Safran
Malakoff, FR
Overseeing end-to-end SAP (ECC, S/4HANA, BW.), scheduler (DollarUniverse $U) and printing (SEAL) service delivery across multiple subsidiaries and multiple time zones-Coordinating operational and enhancement projects in RUN mode, sap focused and cross-domain operations impacting sap-Leading task forces to manage major incidents, escalations, and critical service topics-Cross-department collaboration with infrastructure, network, and security teams to ensure SAP platform stability, performance and compatability-Manage multi-level multi-national support teams (L2–L3), internal and external-Drive process improvement initiatives to optimize SAP service delivery and operational workflows-Ensure compliance with SLAs, ITIL processes, and internal governance standards-Supervise incident, change and problem management activities-Conduct service reviews, steering committees, and stakeholder communication-Support strategic initiatives such as cloud transformation, system integration, and service internalization
EDUCATION
INSEEC Bachelor
International BBA, Marketing - Finance
INSEEC MSc
Master II, International Business Management
ABOUT LINDA NZEUSSEU
I am passionate about establishing delivery and governance frameworks, defining standards, and implementing effective procedures that drive operational excellence and service reliability.I have created and currently lead a multi-national, multi-level SAP support service spanning multiple subsidiaries and time zones. By designing operating models and governance structures from the ground up, I have improved service quality, reduced incident resolution times, and increased stakeholder satisfaction.#GroupServiceDelivery #CrossfunctionalTeamLeadership #ITGovernance
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