Linda Lott
Director, CEO Chief of Staff @USAA
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WORK HISTORY
Director, CEO Chief of Staff @USAA
San Antonio, TX, US
EDUCATION
University of the Incarnate Word
B.A.in Admininstration with minor in management, Business Administration and Management, General
University of the Incarnate Word
Master of Arts (M.A.), Organizational Development
SKILLS
ABOUT LINDA LOTT
Experienced professional with over:• 17 years of customer service experience• 10 years of implementation, strategic planning and business and operational process management • 8 years of experience in compliance and operational risk management• 12 years of demonstrated success in leadership• Implemented several programs and initiatives with cross functional business partners to evaluate risks and controls• Implemented several enterprise wide projects to comply with federal regulations such as Single Point of Contact Model (SPOC), National Servicing Standards (NSS), Consumer Financial Protection Bureau (CFPB), and Office of the Comptroller of the Currency (OCC) • Customer service driven with strong relationship management, problem solving and organizational skills. • Experience working through the Change Control Process • Excellent written and verbal communication skills • Proven ability to develop and execute strategy• Proven ability to lead by influence
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