Linda Leighton
Customer Care Leader /Operations/ Relationship Management /Business Communications/Retail Execution
- Role
- Senior Vice President, Customer Operations, Merchandising, Business Communication at NBCUniversal
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Linda Leighton
Proven results-driven North America operations leader in consumer-packaged goods…
Experience
Senior Vice President, Customer Operations, Merchandising, Business Communication
Jan 2013 — Present
Managed 10K+ SKUs across 7K retail locations. Led dedicated customer care teams to resolve issues, manage projects, and advocate for accounts. Oversaw 3rd-party merchandising labor for 5K locations. Headed business communications and metadata- Implemented scan-based trading business model in Mass Accounts. Reduced chargebacks at Amazon, YOY-Consistently maintained 98% invoice accuracy- Streamlined 70+ new products launch communications per month by developing and implementing direct product metadata feeds to key accounts
Skills
- Vendor Management
- Budgets
- Strategic Partnerships
- Project Management
- Management
- Cross-Functional Team Leadership
- Marketing Strategy
- Product Management
- Strategic Planning
- Process Improvement
- Digital Media
- Competitive Analysis
- Marketing
- Retail
- Forecasting
- Entertainment
- Inventory Management
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