Linda James

About Linda James

CenTrakPartner Operation CoordinatorCurrent• Opportunity Support:• Provide updates to Channel Manager and/or Partner on• Change in Opportunity amount, pricing changes, order changes/corrections• Order entry and shipping status.• PO to quote validation• Fulfillment related issues• Entering Opportunities in Salesforce• Cross-reference SalesForce Opportunities and POs• RMA Support:• Provide Channel Manager and/or Partner Support• Organize weekly calls with assigned Channel Manager(s)• Organize bi-weekly calls with their Channel Manager and VP of Strategic Sales• CRM Management (SalesForce):• Provide accurate, consistent data to Partner and/or Channel Manager• Inventory Management:• Partner Training & Certification Coordination:• Provide Partner and/or Channel Manager Support• Scheduling Partner training and Workshop requests, certification confirmations, Subscription 4/2019-5/2020Contract Sales ConsultantSupport Sales Reps in the IT Healthcare fieldActed as a liaison between Sales, prospects, and corporate departments to ensure compliance and timely completion of tasks.• Resolved routine legal questions under the direction of an attorney.• Analyzed and assessed processes.• Escalated opportunities that required attention.• Identified and reported on deals crucial to meeting Order Intake and Revenue Targets.• Created and modified Sales proposals within the Quote Tools.Global Knowledge 20••••18 Channel Support, Sales Operations and Customer SuccessTeam Lead - 20••••18• Supported 25 Field Account Executives in their daily sales duties• Customer Success Specialist• Establish relationships and engagement• Provided Service/Sales Support to customers on behalf of Field Account• Primary resource for inbound inquiries from Channel Partners,• Enterprise Support: Booking, Quoting, conference calls with Subject Matter Experts• Acting Manager in absence of department manager• Update and maintain the Business Services Processes $2M contract with Verizon Lead for the IBM Contract College credit ProgramSales and Customer Support Administrator 2002 – 2005• Verify pricing on all registrations and requesting price• Customer Success Specialist• Proctor exams• Call Center Team Lead• Escalation Approval• Registration changes• Research issues for Channel Partners, Management, and ECPI College of Technology Shaw University - Business AdministrationAwards19•••••14 Quarterly Assurance Awards2010 and 2015 Sales Support Person of the year

Experience

1. Partner Operations Coordinator

   CenTrak

   May 2022 — Present · Newtown, PA, US

Skills

• Unified Communications
• Business Strategy
• Account Management
• Product Management
• Training
• New Business Development
• Direct Sales
• B2b
• Time Management
• Business Intelligence
• Channel
• Building Relationships
• Business-to-Business (B2b)
• Sales Operations
• Customer Retention
• Customer Service
• Channel Sales
• Selling
• Sales Process
• Channel Partners
• Sales
• Salesforce.com
• Business Development
• Lead Generation
• Management
• Cold Calling
• Relationship Building
• Solution Selling
• Strategic Partnerships
• Sales Management