Linda J Hudak
Platform Lead Quality Assurance Analyst @Progressive Insurance
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WORK HISTORY
Platform Lead Quality Assurance Analyst @Progressive Insurance
US
Change agent leading testing for our Telecom Experience platform with a focus on improving relationships to move to an Agile/Scrum approach to app/dev in an effort to improve Lead Time To Value. Identifies, develops, and implements processes, improvements, and procedures, identifies automation opportunities, managing the work of testers, in-depth knowledge of testing techniques educating testing team. Experienced in Accessibility, Infrastructure, Vendor Relations. Implementation of API Gateway for Mobile Applications, knowledge of Cisco Finesse and currently developing the replacement of our 20 year old customer service agents that directly with our customers to provides exemplary service from initial call and ask to prompt resolution.
EDUCATION
Lakeland Community College
Associates, Business Information Management
SKILLS
ABOUT LINDA J HUDAK
Experienced motivational Leader with a Lean Mindset and Accessibility focus for better user experiences for all.
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