Lincoln de Paula
Solution Architect and Delivery @Tata Consultancy Services
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WORK HISTORY
Solution Architect and Delivery @Tata Consultancy Services
Toronto, ON, CA
Based on the needs of the Client\'s Business, provide the best technology alternatives at the best cost-effectiveness.
EDUCATION
IMD
Mastering Leadership Challenges Program
Escola Politécnica da USP
Ceertification - Project Management
FDC
Executive MBA
Federal University of Espírito Santo
Diploma in Information Systems Analysis
SKILLS
ABOUT LINCOLN DE PAULA
With over 10 years of experience in IT operations and all ITIL disciplines management, I am a skilled ITSM Senior Consultant at Alcor Solutions, a leading provider of IT consulting and cloud services. My core competencies include IT service management, IT service delivery, ITIL, ServiceNow, and application developmnet. I have participated in various projects that enhanced ITSM capabilities and ensured uninterrupted operations across on-premise and SaaS platforms for large enterprises. Some of my notable achievements include participating in the technical aspects of transitioning project management tools for SiteOps, contributing to the successful execution of a Monday.com implementation and also ServiceNow implementation and upgrade, working alongside regional directors and site IT staff to achieve alignment on global processes, and organizing training sessions for teams. My mission is to deliver reliable and innovative IT solutions that meets the needs and expectations of clients and partners. I am eager to leverage my expertise and certifications in ITIL and ITSM to contribute to organizational success and innovation. Let\'s connect and explore how my skills in application and operations support align with your IT needs. If you have any questions or would like to connect, please don\'t hesitate to reach out to me via email at l••••••••@gmail.com. Also, if you\'re interested in scheduling an initial chat, you can conveniently book a time that works best for you through my Calendly link: https://calendly.com/lincolndepaulajunior/professionalchatwithlincoln. I look forward to the opportunity to chat with you. Lincoln de Paula Junior
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