Lina Sandoval

About Lina Sandoval

Dynamic Fintech Operations leader with 8 years of global experience, excelling in managing and elevating operational excellence and customer experiences in the fintech, digital banking and retail landscapes. Including renowned institutions like JPMorgan Chase, HSBC and fast-growing global fintech firms. Skilled in streamlining digital operations, developing and mentoring high-performing teams and fostering an atmosphere of innovation and continuous improvement. With a solid 5+ years in product operations and program management, I have a proven track record of strategizing and executing world-class operations and customer service channels, underscored by robust analytical and problem-solving skills. Experienced in navigating the dynamic and innovative fintech environments, I exercise sound judgment and adaptability to deliver operational excellence, while maintaining compliance and risk mitigation standards.

Experience

1. Vice President Product Operations - Digital Payments

   JPMorganChase

   Dec 2023 — Present · New York, NY, US

   Building the Product Operations department and growing the team to focus on the production health and wellness of the Tokenization product• Leveraging Stakeholders relationships while driving the coordination of application fixes and product support enhancements in the interest of providing superior customer support and developing solutions that best meet customer needs.• Leading proactive strategies and coordinating the execution of initiatives and product increments in pursuance of exceptional customer experience. • Building subject matter expertise and heavily leveraging critical thinking skills and data analytics to understand client usage patterns • Triaging production issues, leading the coordinating and remediating of incidents and implementation of immediate defect fixes

Education

• Middlesex University

  Master of Science (MSc)

  2014 — 2015

• Pontificia Universidad Javeriana

  Diploma

  2005 — 2010