Lina Greenberg

About Lina Greenberg

Tireless passionate leader, who delivers IT solutions that enable customers to achieve their personal and professional goals, through seamless network and technology – advocate for Excellence in Customer Service and Project Delivery.Project Management Professional with 20+ years of extensive international business experience, including managing Infrastructure Transformation Programs utilizing remote cross-functional and cross-cultural teams in diverse global environment. Experience mentoring IT professionals through the career growth to the leadership positions. Fostering Innovation and Continuous Improvement culture within the teams. Excellent leadership, presentation, organizational, team management and problem solving skills, verbal and written communication. DHL DHL Female Talent Boost initiative nominee. Experience in lecturing MBA/MPM students at DeVry University. PMP (Project Management Professional), ITIL v3 Certified, Certified Logistics Professional Foundation and Facilitator (DHL certification). Global Leadership Certificate from Thunderbird School of Management.Specialties: Project and Program managementTelecommunications ManagementService managementPortfolio managementInfrastructure managementVendor and Contract managementStakeholder managementTransformation Program Leadership

Experience

1. Director, Head of Telecoms Service Management, Americas

   DHL IT Services

   May 2023 — Present

   Expanded leadership of Telecoms Services team, including internally and externally provided network and mobility services• Execution of ITS Telecoms strategies in Americas, including Network and Emerging Technology Transformation Programs (Site Connectivity, IPv6)• Geographical scope covering US, Canada, LATAM and the Caribbean, with major contract engagements through Claro Enterprise Solutions and AT & T, totaling in budget of over USD150 million• Serving as the Chair of the UCTO/LATO Management Committees, in collaboration with Vendor Account Executives• Assume global responsibilities over cross-regional process harmonization and digitalization (example, automation via PowerApps solution)• Overseeing implementation of Global programs/projects, such as SDWAN rollout, and standards across Americas, including information security and telecoms • Providing audit preparation and management guidance for audit execution and follow up• Bundling and aligning Business Units\' demand to achieve DHL group cost optimization targets - Services scope includes Domestic and International Network services (WAN, Software Defined WAN (SDWAN), LAN, WLAN), Fixed Voice, and Mobility• Contract negotiations in collaboration with Procurement, Legal and ITS Operations, ensuring services provided by the Telecoms vendors are in accordance with contract agreements and defined Service Levels• Collaborating with DHL Information Security leadership to ensure network remains robust and protected, including vendor and interna compliance with DHL Information Security Guidelines• Regular communication with C-level executives throughout DHL, as well as vendors contracted, including organization and leadership of internal and external Executive Steering Committees • Partnering with vendors, such as Cisco, towards innovative network solutions portfolio and offering in Americas• Collaboration with the internal Sales organization to provide BUs with fit for purpose/cost effective solutions

Education

• Keller Graduate School of Management of DeVry University

  Masters, Project Management

  2001 — 2003

• Moscow State Linguistic University

  Master, Linguistics and Intracultural Communications

  1992 — 1997

• Keller Graduate School of Management of DeVry University

  Master of Project Management, Program and Project Management

• Thunderbird School of Global Management

  Global Leadership Certificate Program, Leadership and Management

  2013 — 2013

Skills

• IT Service Management
• Change Management
• Resource Management
• Program Management
• Business Intelligence
• Management
• Infrastructure
• Telecommunications
• Outsourcing
• Project Management
• Service Delivery
• Business Analysis
• Process Improvement
• Project Delivery
• Strategy
• Vendor Management
• Six Sigma
• Executive Management
• Pmo
• Pmp
• Leadership
• Management Consulting
• Governance
• Business Process Improvement
• Service Management
• Cross-Functional Team Leadership
• Information Technology
• IT Management
• Team Leadership
• Erp
• Strategic Planning
• Sdlc
• Ms Project
• Portfolio Management
• Prince2
• Integration
• Project Portfolio Management
• Business Process
• Project Management Office (Pmo)
• IT Strategy