Ted Lin

Incident Manager @Manulife

Waterloo, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Incident Manager @Manulife

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Waterloo, ON, CA

EDUCATION

2006 — 2008

Conestoga College

IT Support Services, Information Technology

SKILLS

On the Job TrainingActive DirectoryHardwareBlackberryHelp Desk SupportBlackberry Enterprise ServerWindowsSystem DeploymentVmwareLinuxCustomer SupportDnsOperating SystemsDocument ProcessingService DeliveryDedicated ProfessionalTcp/IpVmware EsxSoft SkillsTroubleshootingMicrosoft ExchangeBmc Remedy

ABOUT TED LIN

As a Technical Sales Consultant at Shinydocs, I help enterprises gain 100% control of their corporate data throughout its entire lifecycle. With over four years of experience in the data management industry, I have developed a deep expertise in delivering innovative and scalable solutions that address the challenges and opportunities of data governance, compliance, and optimization.I am a result-oriented and quick learner who possesses strong interpersonal and analytical skills. I have demonstrated the ability to work and handle stressful situations, report and troubleshoot complex problems, and adapt to diverse styles and levels of communication. My goal is to leverage my skills and knowledge to provide value-added and customer-centric services to Shinydocs and its clients.

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Ted Lin — Incident Manager at Manulife in Waterloo, ON, CA | Unifers