Li M.
Architecting Growth & Innovation | Elevating Client Success, Maximizing Revenue, and Cultivating Future Leaders.
- Role
- Director of Customer Success at Perch Energy
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Li M.
I am a strategist at heart; with a passion for driving optimal client experience to achieve revenue growth. Qualification Highlights : • Led customer success organizations to deliver >98% revenue retention, curb churn to under 10%, and expand enterprise accounts by millions in ARR.• Combined data-driven insights with scalable processes to consistently drive NPS/CSAT scores above 8.5 while improving team efficiency by 15–20%. • Exercised cross-functional, global leadership to fuel upsells, account growth, and achieve 20% higher conversion rates across Fortune 500 and subscriber markets.My Areas of Expertise: Strategic Account Management, New Business Development, Client Relationship Management, Strategy Planning and Execution, Operations and Business Process Excellence.
Experience
Director of Customer Success
Jan 2026 — Present
Continuing my role at Perch Energy following the acquisition of Solstice. Together, we’re expanding our reach, strengthening our capabilities, and delivering even greater value to our clients and partners.
Education
Life Coach Institute of Orange County
Certified Professional Coaching, Professional Coaching
2017
National University of Singapore
Bachelor of Science - BS, Economics
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