Lily Dias

About Lily Dias

I’m a seasoned product leader with a passion for building great end-to-end experiences that address tough customer and business problems. I leverage curiosity, creative problem solving, systems thinking, and empathy to chart a meaningful path forward. People matter: I invest in cultivating inclusive, collaborative, and innovative cross-functional teams. A few hot takes for the human side of things: Team Oxford comma & em dash Pineapple belongs on pizza 🧥 Jackets & sweatshirts should always have hoods I\'m customer-driven and data-informed with expertise in scaling global products, earning trust with great product design, early stage innovation, customer engagement & insights, process improvement, creating generative AI and chat-based products, customer & business operations, and organizational development.

Experience

1. Director of Product, Reputation

   Upwork

   Sep 2025 — Present

Education

• Lawrence University

  BA, Anthropology, Psychology

  2001 — 2005

Skills

• Product Management
• Business Requirements
• Requirements Gathering
• Case Managment
• Change Management
• Project Delivery
• Business Process Improvement
• Customer Relationship Management (Crm)
• Software Documentation
• Sdlc
• E-Commerce
• Customer Satisfaction
• Training
• Sharepoint
• Analysis
• Call Center
• Crm
• Quality Assurance
• Six Sigma
• Management Consulting
• Project Management
• Program Management
• Integration
• Process Improvement
• User Acceptance Testing
• Requirements Analysis
• Service Delivery
• User Experience
• Business Analysis
• Business Intelligence
• Product Strategy
• Vendor Management
• Problem Solving
• Management