Lily D.
Head of Technology Operations @Moonfare
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WORK HISTORY
Head of Technology Operations @Moonfare
Built a cross-functional AI-powered defect dashboard that pulls from multiple data sources and links issues to specific features. Adopted as the shared source of truth across production, engineering, and product teams. Bug volume reduced 50% over 2 months. Leading our multi-year platform program. The D2I migration — modernizing our user-facing platform to a new D2I experience while preserving the existing backend — is 80% complete and tracking 2 weeks ahead of plan. Built R&D incident management from the ground up: severity tiers, on-call rotation, post-mortem framework. Cut P0 time-to-resolution from ~6h to ~2h within 2 months of launch. Delivered $2M in one-time cost savings through cross-functional process redesign. Designed and run the OKR planning ritual for the product organization. Currently building toward an AI-native ops practice: piloting Claude across stakeholder communications, daily ops synthesis, and cross-tool automation. Pairing with my team to ship internal AI tooling rather than waiting for it to be built for us.Skills: AI operations, platform migration, incident management, OKR design, stakeholder management, cross-functional program leadership.
EDUCATION
Mississippi State University
Master's Degree, Sustainable Bioproducts
University of Massachusetts Amherst
Bachelor of Science (B.S.), Major: Environmental Science with a minor in Biology and Natural Resource Conservation
ABOUT LILY D.
I run technology operations at Moonfare, a Berlin-based fintech, where I\'m building an AI-native ops practice — most recently a cross-functional AI-powered defect dashboard now used by product, engineering, and ops that cut bug volume 50%, alongside leading our D2I platform migration (80% complete, 2 weeks ahead of plan) and delivering $2M in cost savings. I came to operations from a science background (M.S. Sustainable Bioproducts), and I run my team the way I ran research: define the variable, test it, measure honestly.
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