Lily Tocqueville
Senior Human Resources Business Partner @BALENCIAGA
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WORK HISTORY
Senior Human Resources Business Partner @BALENCIAGA
London, GB
Act as a strategic HR partner for stores and head office teams across the UK, ensuring the delivery of Balenciaga’s people agenda in line with brand values and EMEA standards.• Oversee complex employee relations cases, including disciplinary, grievance, and dismissal processes, liaising with legal counsel and ACAS conciliators.• Manage Data Subject Access Requests (DSARs) in full compliance with GDPR regulations.• Coach and upskill managers in handling ER and performance management matters, driving leadership confidence and fair, consistent outcomes.• Provide strategic HR advice and insights to senior stakeholders, building trusted relationships and promoting a culture of inclusion and accountability.• Lead talent acquisition for retail and corporate roles, ensuring timely and high-quality recruitment aligned with business objectives.• Drive performance and talent management cycles, supporting the identification and development of high-potential employees.• Partner on compensation and benefits processes, including salary reviews, benchmarking, and forecasting in line with EMEA guidelines.• Manage payroll data and processing, ensuring accuracy in overtime, sickness, and commission calculations, and timely payroll delivery through Shared Services.• Ensure compliance with UK employment law and internal policies, maintaining precise HR data and documentation.• Support employee well-being and engagement through proactive HR initiatives and feedback mechanisms.• Implemented an EMEA project focused on women’s empowerment in the workplace, engaging seven UK participants and promoting gender equity across the region.• Collaborate with EMEA HR and Shared Services teams to optimise HR operations, contracts, and process efficiency.
EDUCATION
Tongji University
None/ Exchange Programme, Chinese Language and Literature
Xavier Institute of Management(XIM Bhubaneswar)
none/Exchange Programme, Human Resources Management/Personnel Administration, General
KEDGE Business School
Master's degree, Marketing-Communication/HR
SKILLS
ABOUT LILY TOCQUEVILLE
As a CIPD-qualified HR professional, I bring extensive experience in shaping and delivering strategic HR initiatives within complex, fast-paced organisations. Commercially minded and people-focused, I align HR strategy with business goals to drive performance, engagement, and sustainable growth. Skilled in coaching leaders, resolving complex employee relations matters, and implementing forward-thinking HR solutions, I build strong, trusted partnerships across all levels of the business. Analytical and detail-oriented, I leverage HR data and insights to inform decision-making and continuously optimise operations.
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