Lily Stevens

WORK HISTORY

EDUCATION

ABOUT LILY STEVENS

I\'ve spent 8 years working in the AV industry, with 4 years as a technical designer and now as an account manager. I\'ve had the opportunity to work with Fortune 500 companies\' multi-room roll outs, huddle spaces, boardrooms, all purpose spaces and auditoriums. As an account manager, my primary role is to listen to clients and provide solutions to their needs. This normally starts with an initial site survey - the purpose of which is to listening to the clients’ needs, that can be as vague as talking about the theory of the room or an in depth technical review of products they have seen and liked in the past. My clients don’t need to understand or know the solution - that’s for me to work out and ask the leading questions. This is where my previous design experience comes in. Then comes the technical part, working out the solution, writing the technical proposal, writing the bid document and costing document. All of which happens with the initial customer needs in mind. Once this is finished, then comes the feedback stage. This involves pitching the solution to clients, answering any of their questions, listening to their initial feedback and then making edits and presenting the final bid. That’s for every single client request, it doesn’t matter whether that is a small AV system or a multi floor office fit out.