Lily Hotteau

Project & Innovation Manager @Fnac Darty

Ville de Paris, FR

Monitor customer value indicators and develop dedicated action plans (opportunities, business levers, organization, stakeholders)• Participate in ongoing strategic projects (opportunity and impact studies, project launch and management, participation in working groups…)• Support the preparation of governance meetings related to Customer Strategy (Customer Executive Committee, Steering Committees…)• Identify and source the best innovation opportunities and oversee the implementation of these solutions within the department

EDHEC Business School

Bachelor of Business Administration - BBA, Marketing/Marketing Management, General