Lily G.
Empathy-Led CX & Ops Leader | Builder of People, Processes & Possibility | Turning Big Ideas into Real Change
- Role
- Customer Success Post Sales at Dust
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Lily G.
With 15+ years in customer experience and operations, I turn big ideas into actionable strategies rooted in empathy, insights, and impact. I\'ve led high growth teams, launched customer insights programs, and improved satisfaction metrics, all while mentoring others (my true joy) and championing the voice of the customer. I bring energy, clarity, and structure to fast-moving environments, and I’m most fulfilled when I’m helping people feel seen, supported, and successful.I believe great leadership is equal parts systems thinking and human connection. I lead with empathy, structure, and curiosity—whether I’m guiding someone through a tough moment, building a new process from scratch, or translating customer feedback into cross-functional action.Outside of work, I’m a wellness enthusiast (former D1 athlete, now more of a yogi), an avid home cook, and someone who believes joy at work isn’t a nice to have, it’s part of what drives performance. I’m motivated by impact, community, and the belief that great CX leadership is as much about people as it is about process.
Experience
Customer Success Post Sales
Feb 2026 — Present · New York, NY, US
Education
UCF College of Business
Marketing BSBA, Spanish BA
Universidad de Alcalá
Spanish Cultural Studies
Skills
- Content Writing
- Digital Media
- Strategic Planning
- Customer Service
- Online Marketing
- Content Development
- Event Planning
- Communication Skills
- Digital Copywriting
- Advertising
- Account Management
- Event Management
- Merchandising
- Social Media Marketing
- Copywriting
- Public Relations
- Relationship Management
- Microsoft Office
- Sales
- Marketing
- Copy Editing
- Wordpress
- Digital Marketing
- Marketing Communications
- Social Media
- Communication
- Powerpoint
- Microsoft Excel
- Wix
- Marketing Strategy
- Microsoft Word
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