Lily Freake
Customer Success Director @Darktrace
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WORK HISTORY
Customer Success Director @Darktrace
London, GB
EDUCATION
University of York
BA(Hons) Politics
ABOUT LILY FREAKE
Passionate about driving customer success and building long-term relationships that fuel growth and retention. With a proven track record in onboarding, engagement, and account management, I help my team to scale and customers to better adopt technologies to achieve their business goals. Specialising in customer onboarding & lifecycle management, scaling CX programs, data-driven success planning & KPI tracking, cross-functional collaboration with Sales, Product & Support, retention & churn reduction.
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