Lilly Gupta
“Chat and Voice Specialist | Enhancing Customer Experience | Empowering with Essential Tools | Pursuing IT Skills for Continued Growth and Innovation|
- Role
- Lead, Training and Quality at Concentrix
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Lead, Training and Quality
Sep 2025 — Present
Lead – Training & Quality professional with extensive experience in the BPO industry, specializing in performance enhancement, customer experience improvement, and service delivery excellence. Skilled in TNI/TNA, call and case audits, RCA, coaching, calibrations, and developing training strategies aligned with KPIs such as CSAT, NPS, AHT, and FCR. Focused on building high-performing teams and ensuring operational success.
Education
Sri Chaitanya Degree College
Bachelor of science - B.Sc
2021
Sri Chaitanya College of Education
Intermediate
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.