Lilly Chiquin
Insurance Manager | Spearheading Team Building, Leadership, and Claims Excellence | Committed to Operational Efficiency and Client Satisfaction
- Role
- Comprehensive Personal Liability Claims Litigation Manager at Allstate
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Lilly Chiquin
Dynamic professional with strong organizational, analytical, interpersonal, and presentation skills. Proven ability to lead, motivate, and influence others while effectively managing multiple tasks and meeting deadlines in a changing environment. Skilled in customer support and problem-solving with a focus on delivering results and driving innovation.Experienced Commercial Claims Manager with a track record of delivering exceptional customer service and driving operational efficiency. Skilled in project management, analytical thinking, and problem-solving. Fluent in Spanish with proficiency in Lexis Nexis, and Westlaw.
Experience
Comprehensive Personal Liability Claims Litigation Manager
Apr 2023 — Present
Lead a high-performing team of adjusters managing homeowner and personal liability claims across all 50 states. Drive operational excellence, innovation, and service quality within the claims organization to deliver exceptional outcomes for both customers and employees.Key Responsibilities and Achievements:Provide strategic and tactical leadership across a multi-state claims operation, aligning vision, direction, and roadmap with enterprise goals and OSI’s ideal customer experience strategy.Develop and retain top talent within the claims group, fostering a culture of accountability, collaboration, and continuous improvement. Oversee day-to-day operations, ensuring adherence to regulatory and statutory guidelines while maintaining a strong risk and compliance culture.Leverage technology and process innovation to enhance efficiency, accuracy, and the overall claims experience. Drive organizational transformation initiatives, including Claims as a Service and modernization of core claims systems. Partner with senior leadership to shape company-wide strategy and deliver performance-driven results. Champion a customer-centric mindset that elevates service quality, employee engagement, and operational excellence.
Education
The University of Texas at Austin
BA, Government and Sociology
2004 — 2007
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.