Lily Vitale
Customer Experience Insights Manager @Palo Alto Networks
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WORK HISTORY
Customer Experience Insights Manager @Palo Alto Networks
US
Joined the Palo Alto Networks Strategy, Execution and Operations team for Identity Security as part of the CyberArk acquisition
EDUCATION
Cornell University
Certificate, Executive Leadership, High Performance Leadership
Rutgers University
Certificate in Data Visualization
Ithaca College
Bachelor’s Degree, Integrated Marketing Communications
SKILLS
ABOUT LILY VITALE
I help B2B technology leaders decide where to invest next. I specialize in linking customer behavior, operational data, and business outcomes to inform product strategy, roadmap prioritization, and retention-focused decisions.My approach is analytics-led and research-informed. I start with behavioral and operational data to identify where impact is most likely, then design targeted research only when existing data can’t explain the “why.” This allows teams to move faster without over-indexing on surveys or opinion.I’m most effective in ambiguous problem spaces—where the question isn’t what happened, but what should we do next. I partner closely with product leadership and executives to translate complex signals into clear, actionable recommendations.Core strengths:Product & customer insights • Predictive & driver modeling • Cohort & segmentation analysis • Analytics-led decision support • Selective primary research (VoC, interviews) • Executive storytelling
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