Lillian Rodriguez
Technical Writer, Cloud Technologies @Google
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WORK HISTORY
Technical Writer, Cloud Technologies @Google
Waterloo, ON, CA
EDUCATION
University of Toronto School of Continuing Studies
Certificate, Lean Six Sigma
Seneca Polytechnic
Advanced Diploma, Computer Technology/Computer Systems Technology
University of Toronto School of Continuing Studies
Certificate, Cybersecurity
SKILLS
ABOUT LILLIAN RODRIGUEZ
People feel empowered when they have the right tools to solve complex problems. As a Technical Writer at Google, I specialize in Google Distributed Cloud (GCD) Air-Gapped, bridging the gap between high-security infrastructure and a seamless developer experience.I lead the end-to-end documentation strategy for my product areas, ensuring that customers in highly regulated industries can deploy cloud services with confidence. I apply a docs-as-code methodology, managing YAML configurations, sample code, and Markdown files with the same technical rigor as production code.With a foundation in Knowledge Management (KCS) and ITIL frameworks, I architect information rather than just writing it. I specialize in translating \"engineer-speak\" into actionable guides, validated through rigorous hands-on testing and cross-functional collaboration.Beyond the cloud, I bring deep experience in knowledge curation, enterprise training, and technical editing. Having previously led training rollouts, developed Quality Assurance programs, and managed complex IT environments (ServiceNow, Azure, O365, SCCM, Citrix), I offer a unique \"full-stack\" perspective on the user journey—from initial onboarding to advanced troubleshooting.
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