Lillian Hernandez
- Role
- Mortgage Sales Manager at TD
- Location
- Princeton, NJ, US
- LinkedIn followers
- 500 followers
About Lillian Hernandez
Experienced Mortgage banking/business Development management and sales Associate with a…
Experience
Mortgage Sales Manager
Aug 2022 — Present
Responsible for the day-to-day business plan and execution of the mortgage branch and individual sales team • I develop and execute the business growth strategies for the branch and assist the team with their business growth plan and execution of same • Recruits, hires, and trains mortgage branch personnel that meets and exceeds the company’s culture and vision • I coach, motivate, and support the branch staff and associates to achieve maximum production levels while providing excellent customer service to our consumers and customers • I conduct performance reviews according to company’ policies. • I establish and control the branch’s budget and income goals within predetermined guidelines as directed by the Regional Manager and the Company’s overall fiscal production and income goals • I oversees branch performance and communicates goals and policy changes on a regular basis to branch personnel • Business Development: I generate new business through contacts with Realtors, builders and developers, community associations and past clients and customers • I ensure that all work and performance of the branch staff is following federal, state, regulatory, and Company policy and procedures • I stay informed of new residential mortgage products and trends in the local real estate market in order to incorporate them into residential mortgage sales plan • Successfully develop and implement First Time Home Buyer and financial literacy workshops, education seminars & outreach methods for different segments of the market to continue the flow of consumers applications for the branch • Originate, assist with the processing, & close quality loans while delivering the upmost customer service to our consumers and customers
Education
Rutgers University
Political Science and Government
Skills
- Html5
- Indesign
- Content Writing
- Wordpress
- Bootstrap
- Illustrator
- Marketing
- Photoshop
- Customer Service
- Css
- Javascript
- Microsoft Word
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