Lillian Chung
Business System Analyst @Vistage Worldwide, Inc.
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WORK HISTORY
Business System Analyst @Vistage Worldwide, Inc.
San Diego, CA, US
Act as a trusted advisor to cross-functional teams by translating complex business needs into scalable software solutions.• Lead the full Software Development lifecycle — from requirements and feasibility analysis to configuration, testing, deployment, and optimization.• Develop advanced SQL queries and conduct process analyses to streamline workflows, reduce administrative overhead, and improve data accuracy.• Drive successful software implementation rollout including multi-platform\'s 2FA and MFA process for 200+ global staff, achieving a 95% adoption rate.• Partner with architects, developers, and data teams to automate revenue-generating processes and strengthen system integrations.• Deliver proof of concepts, documentation, and enablement materials to support user adoption and continuous improvement.• Focus on enterprise system integration, project management, and software rollout — overseeing project risk management, process planning, and user training. • Serve as the liaison between business users and engineering teams to clarify requirements, manage adoption risks, and lead integration and rollout projects within the enterprise CRM ecosystem.
EDUCATION
International School Manila
International Baccalaureate
Westcliff University
Master of Science - MS, Information Technology
San Diego State University
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
SKILLS
ABOUT LILLIAN CHUNG
As a multilingual Business Systems Analyst and certified Salesforce Administrator, I thrive on bridging technology and business goals. With hands-on experience leading cross-functional teams, optimizing CRM ecosystems, and successfully rolling out complex software solutions, I deliver scalable improvements that drive efficiency and user adoption. My background spans system configuration, data analysis, and process automation for global organizations. Passionate about learning and collaboration, I enjoy taking on new challenges and leveraging my international perspective to provide creative, reliable solutions that empower both users and organizations.Salesforce profile: https://trailblazer.me/id/lcychungOutside of work I am a Lagree fitness enthusiast and I enjoy attending local wellness events.
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