Lillian S.
HR & People Operations | Building Scalable Systems, Compliance, and High-Retention Teams
- Role
- Operations Manager at More Than Speech
- Location
- Winter Park, FL, US
- LinkedIn followers
- 500 followers
About Lillian S.
Strategic and mission-driven Operations Manager with 4+ years of progressive leadership in clinical settings. Experienced in scaling multi-disciplinary therapy operations, optimizing HR and financial systems, and managing high-performing teams. Combines clinical understanding from a background in Communication Sciences and Disorders with strong operational and people management expertise. Recognized for driving efficiency, fostering staff engagement, and ensuring exceptional client and family experiences in healthcare environments.
Experience
Operations Manager
Jan 2021 — Present · Winter Park, FL, US
Oversee day-to-day operations of a multidisciplinary pediatric therapy clinic, managing HR, billing, scheduling, credentialing, insurance panel contract negotiations, and client communications for 15+ therapists and support staff.• Partner with clinical leadership to ensure fidelity to best practices in Speech, Occupational therapy, and early intervention therapy models.• Streamlined and designed operational and financial workflows, standard operating procedures and employee handbooks in a growing startup, improving efficiency, data accuracy, and reducing administrative overhead.• Designed and implemented a comprehensive billing system, improving invoice accuracy and accelerating month-end close by.• Acted as lead for HR operations: Payroll, benefits, policy compliance, and employee relations; achieved 100% audit readiness under ACA, HIPAA, and FMLA.• Developed and automated onboarding/off-boarding and performance management processes via SOPs and Monday.com• Increased employee retention by 15% and reduced hiring timelines by 25% through data- driven recruitment strategies, employee engagement systems, bonus incentive implementation and fostering a strong company culture.• Resolved 95% of escalated client and staff issues within 48 hours, maintaining high family satisfaction and staff engagement.• Collaborated with clinical leads on scheduling, staffing optimization, and care coordination to support service delivery goals and maintain strong client relationships.
Education
University of Central Florida
Bachelor of Science - BS, Communication Sciences and Disorders, General
University of Central Florida
Bachelor of Science - BS
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