Lillian Ruckert

Operations Supervisor @Highmark Wholecare

Pittsburgh, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2015 — Present

Operations Supervisor @Highmark Wholecare

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Pittsburgh, PA, US

Health plan call center.

EDUCATION

2006 — 2014

DeVry University

Bachelor's Degree, Technical Management

SKILLS

Project ManagementRecruitingCellular CommunicationsTime ManagementPolicyCustomer ServiceCross-Functional Team LeadershipTeam ManagementProcess ImprovementCoachingStrategyCustomer SatisfactionLeadershipCustomer ExperienceChange ManagementEmployee TrainingQuality AssuranceAccount ManagementTechnical SupportTroubleshootingInterviewingCustomer RetentionWireless TechnologiesContact CentersSalesTelecommunicationsTeam BuildingInterviewsResearchStrategic PlanningEmployee EngagementOrganizationTeam LeadershipQuality ManagementManagementWirelessAnalysisNegotiationTrainingCall Centers

ABOUT LILLIAN RUCKERT

Award-winning Manager/Supervisor with extensive experience. Passionate about providing the best possible customer experience with each interaction. Motivated by challenges and change. Self-motivated, lifelong learner, critical thinker and problem solver. Assets in Motion: Relationship Building, Employee Retention, Behavior Coaching, Performance Management, Developing Leaders & Teams, Sales/Team Work, Create Cohesiveness, Quality Assurance, Cost Reduction, Facilitation of Training & Meetings, Resolve Escalated Customer Issues, Decision Making /Critical Thinking

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Lillian Ruckert — Operations Supervisor at Highmark Wholecare in Pittsburgh, PA, US | Unifers