Lillian McGowan
Technical Support | Information Systems | Cybersecurity | IT Operations | Systems Analysis & Design | Process Improvement
- Role
- Technical Support Advisor at Apple
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Lillian McGowan
Drawn to technology that keeps everything running behind the scenes: cloud…
Experience
Technical Support Advisor
May 2023 — Present
Deliver Tier 1 and Tier 2 technical support for Apple customers, troubleshooting hardware and software issues across iOS and macOS platforms.• Provided high-quality customer service while adhering to Apple’s brand standards and performance metrics.• Documented customer interactions using internal systems, ensuring accurate case tracking and follow-up support.
Education
Houston Community College
Associate of Arts - AA
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