Liliane Lima Monteiro

Customer Service Manager @Valia

BR

People management - Management of digital services - Implementation and monitoring systems like CRM and Chatbot - Responsible for Call Center outsourcing and insourcing - KPIs management - Monitoring and review of processes - Strategic planning - Budget Management - Lecture at Congress and other events - Participation in writing and editing the e-book Collection of Cases: Good Relationship Practices Projects with the Human Resources department- Cultural Transformation Project - Review of the company\'s values, mission and vision - Mapping of actions for the development of leaders

IBMEC

Postgraduate, Business Management

British Columbia Institute of Technology

Certificado, Gerenciamento de Recursos Humanos

Centro Universitário Celso Lisboa

Degree, Pedagogy

Faculdades Integradas Helio Alonso

Degree, Bachelor in Communication, Jornalism

Langara College

Langara English for Academic Purposes, English