Lilia Kozak
Certified Scrum master | Agile Project Manager | Agile transformation Leader
- Role
- Senior Scrum Master - Digital Warehouse Team at Kraft Heinz
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Senior Scrum Master - Digital Warehouse Team
Apr 2022 — Present
Led Agile transformation for the Digital Warehouse team, transitioning from traditional project management to Agile practices- Established and facilitated Scrum routines, enhancing team communication- Coached the Product Owner to strengthen stakeholder engagement and improve feature readiness, achieving a 2x faster delivery time- Increased product NPS by 48% by driving user-centric improvements and incorporating customer feedback into prioritization processes- Achieved a perfect team NPS of 100, fostering a collaborative, transparent, and supportive team culture- Promoted continuous improvement by leading retrospectives and embedding a culture of open feedback- Employed Azure DevOps
Education
Ivan Franko National University of Lviv
Master's degree, International Business
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