Lilia Fratini

About Lilia Fratini

Results-driven program manager with a proven track record of cultivating relationships, driving cross-functional collaboration, and delivering exceptional customer experiences. A strategic leader with expertise in customer service, account management, and operational excellence.As my journey continues, I\'m excited to leverage my strengths in program management, collaboration, and community engagement to drive further impact. Connecting with like-minded professionals who share a passion for making a difference is what keeps me inspired. Let\'s connect and explore how we can collaborate to create lasting change together.

Experience

1. Customer Success Manager Amazon Vendor Services

   Amazon

   Jun 2024 — Present · Seattle, WA, US

   I partner with vendors to strategically grow their business on Amazon by optimizing performance, developing promotional strategies, and identifying growth opportunities. I analyze data, manage multiple projects, and resolve operational challenges to ensure smooth, efficient operations. My role emphasizes building strong partnerships with stakeholders, managing expectations, and navigating complex, ambiguous situations to deliver long-term business success.

Education

• TECH Technological University

  Senior Management in Video Game Companis

  2023 — 2025

• Universidad Complutense de Madrid

  Licenciatura

  2007 — 2013

Skills

• Foreign Languages
• Inventory Management
• English
• Customer Service
• Internet
• Blogging
• Project Management
• World History
• Intuitive Leadership
• Loss Prevention
• Visual Merchandising
• Blogs
• Anthropology
• International Studies
• Political Science
• Creativity
• Inglés
• Social Media
• Servant Leadership
• Business Acumen
• Policy Analysis
• Merchandising
• Social Networking
• Problem Solving
• Sociology
• People Development