Lilia P. Guzman
Director, Enterprise Business Operations (EBO) – Transformation Office Process Owner
- Role
- Director, Enterprise Business Operations (Ebo) Process Owner Transformation at CDW
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Lilia P. Guzman
Strategic leader with 17 years of experience in Operations, with a proven global track record of delivering top business performance through precise goal alignment and the balanced interaction of key resources such as people, processes, and assets. Extensive cross-functional experience in manufacturing, process engineering, OpEx, and CI across multiple business units. Global implementation of digital transformation strategy and performance management systems to meet business segment objectives in alignment with safety, sustainability, quality policies, ISO systems, and local/global legislation. Adept at building, developing, and leading high-performing teams and achieving multi-level collaboration to achieve common business objectives and key results.
Experience
Director, Enterprise Business Operations (Ebo) Process Owner Transformation
May 2025 — Present · Chicago, IL, US
Education
Forrester - CX Foundations
Customer Experience -Champion Certification , Business, Management, Marketing, and Related Support Services
2019 — 2019
EMRI -Custom program
Black Belt
2013 — 2013
Universidad de Guadalajara
BS.Chemical Engineering (Lic. Ingeniería Química), Environmental Eng., Polymers and Pulp and Paper
2002 — 2007
EMRI - Custom Program
Green Belt, Lean Six Sigma
2012 — 2013
Purdue University
Master of Business Administration - MBA
2017 — 2019
Universidad de Guadalajara
Licenciatura en Ingeniería Química, Polimeros, Ambiental & Celulosa
2002 — 2007
IPADE Business School
Diplomate, Manufacturing & Supply Chain
2012 — 2013
Columbia Business School
Customized Course, Organizational Leadership
2016 — 2016
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