Lilia Arsenault
Client Success Leader | Doctoral Candidate, Leadership and Organizational Psychology
- Role
- Sr Director of Customer Success at Cordial
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Lilia Arsenault
An experienced Customer Success leader who bridges technology and services expertise with organizational psychology principles to create thriving client relationships and high-performing teams. My doctoral studies in Organizational Psychology and Leadership combined with my extensive background in AI-Driven Marketing Technology and Client Success, allow me to drive innovative solutions and business outcomes while strengthening and advancing individual, team and system well-being.
Experience
Sr Director of Customer Success
Oct 2025 — Present
Education
Bentley University
MBA, Management of Technology
2011 — 2016
William James College
Doctorate, Neuroscience of Leadership and Organizational Psychology
2028
William James College
Master of Arts - MA, Organizational Psychology
Bentley University
Bachelor of Science - BS, Marketing
2001 — 2003
Skills
- Marketing
- Database Marketing
- Customer Support
- Technical Requirements Gathering
- Mobile Marketing
- Business Strategy
- Strategy
- E-Commerce
- Email Marketing
- Revenue Analysis
- Web Analytics
- Program Management
- Business Development
- Digital Marketing
- Customer Service
- Online Advertising
- Saas
- Go-to-Market Strategy
- Project Management
- Leadership
- Management
- Direct Marketing
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