Lilesh Padhyar

Customer Support Manager @Bekaert

Pune, IN

Leading team of customer service representatives, supply chain planners & EXIM executives. Plan, priorities and schedule the teams activities and resources to ensure continuity of service.Ensure smooth sales operations from order to cash. Tracking and reporting of key metrics actual vs planned, customer schedule adherence, daily sales, inventory levels, dispatch plans, import planning, account receivable etc. Engage with customers for strategic partnerships and projects like Implementation of new operating modules, VMI, Consignment Stock, Merchant Trade to enhance customer experience. Drive continues improvements to optimise customer service processes and sales cycle using six sigma tools like A3, TVSM etc. Lead S & OP, planning and production scheduling to meet customer demand on time in full. Import Materials planning from across sister plants to ensure accurate stock levels for customers. Deployment of digital tools like RPA, CRM, Power BI, Power Automate, EDI etc. Track all service costing and ensure to keep low cost of serve per order without impacting customer experience. Engage with cross functional teams for improvement initiatives and problem solving. Drive customer centricity across organisation to align even for best in class customer experience.

North Maharashtra University

Bachelor of Arts - BA, English Language and Literature/Letters

ICA Edu Skills

Postgraduate Degree, Logistics, Materials, and Supply Chain Management