Lila Kelso
Senior Business Manager @ Capital One | Public Policy and Opinion, Customer Experience
- Role
- Senior Business Manager at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Lila Kelso
As a Business Manager at Capital One, I lead end-to-end research studies and quick-turn analyses for customer experience improvement using various sources of customer sentiment data. I leverage my skills in research design, data quality control, and reporting to deliver actionable insights and recommendations.I have a strong background in public policy and international relations, with a M.Sc. in Public Policy and Administration from LSE and a BA in Foreign Affairs and German Studies from UVA. I have also worked as a Research and Evaluation Analyst at DCG Communications and a Senior Research Executive at ORB International, managing global-scale projects for federal agencies and NGOs on topics such as violent extremism, environmental policy, and COVID-19. I am passionate about using data and research to inform policy decisions and enhance customer outcomes.
Experience
Senior Business Manager
Jan 2026 — Present
Education
Institute for the International Education of Students European Union Program
Bachelor of Science (BS), European Union
2013 — 2013
University of Virginia
Bachelor of Arts (BA), Foreign Affairs and German Studies
2011 — 2014
The London School of Economics and Political Science (LSE)
M.Sc. Public Policy and Administration, Public Policy
2014 — 2015
Skills
- Public Policy
- Diplomacy
- Editing
- Leadership
- Economics
- International Relations
- Politics
- Public Speaking
- Microsoft Office
- Foreign Policy
- Political Science
- Event Planning
- Human Rights
- Social Media
- International Development
- Research
- Policy Analysis
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