Lila Ench
Currently working in Customer Service and volunteering locally in the Tucson community.
- Role
- Customer Service Representative at Farmers Insurance
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Lila Ench
Customer Care in Insurance | 10+ Years Creating Smooth, Supportive Experiences with…
Experience
Customer Service Representative
Mar 2024 — Present · Tucson, AZ, US
Currently managing incoming calls through the Jabber SRM system, effectively handling auto insurance claims for clients of Bristol West, a branch of Farmers Insurance, utilizing advanced proficiency in the system- Demonstrating multitasking abilities by efficiently addressing multiple calls per day, ensuring prompt resolution of customer inquiries and concerns- Leveraging empathetic communication skills as a cornerstone for building rapport with clients and insurance agents, fostering trust and confidence in the resolution process- Utilizing skills in auto insurance claims processing to provide comprehensive assistance to clients and insurance agents, addressing inquiries, processing requests, and facilitating smooth claim settlements to deliver a seamless customer experience- Consistently delivering a peace of mind to clients through attentive and personalized service, ensuring their satisfaction
Education
St. Thomas Aquinas College
Bachelor of Arts - BA
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