Sai Likitha Yerramsetti
Ai Engineer @One Main Financial
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WORK HISTORY
Ai Engineer @One Main Financial
At OneMain Financial, I led the design and deployment of a Virtual Financial Assistant across both web and IVR channels to automate customer interactions such as loan FAQs, status checks, payment scheduling, and payoff estimates. Leveraging Azure OpenAI, Pinecone vector database, and Retrieval-Augmented Generation (RAG) pipelines, I delivered a scalable enterprise AI solution that significantly reduced dependency on call centers and improved customer experience.Highlights & Achievements:Reduced inbound call volume by 20% while boosting digital self-service resolution rates by 40%.Created dynamic prompt templates tailored to lending scenarios (interest calculations, payoff schedules) to ensure accuracy and regulatory compliance.Seamlessly integrated the assistant into the React customer web portal and Genesys IVR platform, enabling smooth escalation to live agents with full conversation transcripts.Implemented robust security measures including PII encryption, RBAC access policies, and end-to-end audit logging to align with CFPB guidelines.Built real-time monitoring dashboards in Power BI to track key metrics such as resolution rates, fallback frequency, and CSAT.Conducted A/B testing of dialogue flows, leading to a 15% increase in customer satisfaction scores (CSAT).Partnered with compliance, legal, and customer support teams to validate assistant responses and train staff on new features.
EDUCATION
The University of Texas at Arlington
Master of Science - MS, Data Science
BVRIT Hyderabad
Bachelor of Technology - BTech, Computer Science
ABOUT SAI LIKITHA YERRAMSETTI
Generative AI Engineer | GPT-4/5 • Claude • LLaMA-3 • LangChain & LangGraph • Pinecone & Weaviate | Building Scalable RAG, Multi-Modal AI & Conversational Systems Driving 40%+ Efficiency Gains
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