Likhitha Sn
Servicenow Tech Lead @Ncr Corporation
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WORK HISTORY
Servicenow Tech Lead @Ncr Corporation
Atlanta, GA, US
Experience in Using ServiceNow Performance Analytics Module, created Data sources, widgets and Gauges.• Used SnowMail to filter spam statistically, sign using GnuPG, encrypted and verified messages, and managed keypairs• Evaluated Segregation of Duties (SoD) conflicts in GRC and provided recommendations for remediation.• Based upon external audit findings from previous years designed and implemented a GRC solution without implementing GRC software, specifically, reconfigured user responsibilities, roles and menus so previously identified deficiencies were remediated.• Gathered data from Business Units to create a consolidated and comprehensive view of GRC Compliance as well as provided efficient workflows and usability recommendations• Implemented, documented and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes with the working knowledge of ServiceWatch.• Experienced in the analysis, development and automation of various ITSM processes including Incident Management, Change Management, Asset Management, Service Request, Configuration Management including setup and configuration of LDAP, MID Server and Configuration Item Discovery.• Worked on UI Macros to create pages as templates on requirement from the stake holders• Created new Business Rules/Script Includes/Client catalog script/Client Script.• Configured GRC workflows for mitigation control & access managements.• Enabled GRC Integrated GRC with Success Factor Employee Central using HCI• Written script includes and invoked them in business rules and client scripts.• Imported Active Directory to Service now using data sources.• Created and designed training materials, templates, documents, and videos • Performed the audit requirements gathering for a GRC Process Control 2.5 implementation.
ABOUT LIKHITHA SN
Overall 7+ Years of IT experience in Software Design, Development, Analysis, Testing and Implementation of business applications for Broadcast Service, Government, Healthcare and Food Industries.• Excellent experience in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (ServiceNow and RemedyNow).• End to End Development and Customization of Incident/Problem and Change management applications per ITIL and INVESCO’s processes and policies.• Assisted in configuring product such as servers and workstations.• As a ServiceNow Technology Analyst with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.• Managed and lead end to end implementation of Servicenow ITOM modules, Service mapping, discovery and CMDB.• Worked on gathering requirements and converting BRD’s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements.• Hands on Experience in configuring LDAP, SSL, SSO (CA Siteminder) and Digital Signatures.• Responsible for Configuring LDAP and JDBC connection pools.• Successfully configured AR System components email engine, approval server and assignment engine.• Integrated Incident management and task management modules with external applications using remedy.• • Experience in configuring the Incident Management, Problem Management, Change Management,
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