Likhitha Medarametla
IT Analyst | ServiceNow | Major Incident Management | KCS Coach |
- Role
- Information Technology Analyst at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Likhitha Medarametla
Professional Experience: Joined as Associate IT Support and promoted to IT Analyst within 6 months for strong performance.Delivered global IT support across Novo Nordisk offices, including headquarters in Denmark.Supported enterprise tools and platforms: Active Directory, RSA, O365, AWS, ServiceNow, iOS, Multifactor Authentication, Nexthink, Intune, Azure.Managed incidents and service requests in ServiceNow, ensuring SLA compliance.Led a team of 10+ analysts, serving as the primary contact for IT stakeholders and HR for system issues, new hires.Handled client escalations, compliance tracking, and FCR reviews, ensuring SLA adherence and service quality.Maintained high customer satisfaction scores through clear communication and efficient problem-solving.Promoted as a KCS Coach -Performed daily AQI (Article Quality Index) assessments to ensure adherence to content standards, achieving a 95%\"good enough\" article quality rating.Mentored 5+ KCS Candidates through the competency model, enabling them to reach Contributor status.Collaborated with KCS Council to refine content standards, resulting in a more user-friendly knowledge base for external customers.
Experience
Information Technology Analyst
Sep 2022 — Present · Hyderabad, IN
Education
KAMALA INSTITUTE OF TECHNOLOGY & SCIENCE
Bachelor of Technology - BTech, Electrical and Electronics Engineering
JNTUH College of Engineering Hyderabad
Intermediate, M.p.c
Nirmala High School - India
School, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.